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James Reid-Anderson named Six Flags CEO
This comes as a surprise – someone with no experience in the amusement industry has been named the new CEO of Six Flags. Al Weber will now become the COO. This is yet another development in the ongoing saga known as Six Flags.
“DALLAS, Aug. 13 /PRNewswire-FirstCall/ — Six Flags Entertainment Corporation (NYSE: SIX), the world’s largest regional theme park operator, today announced that James Reid-Anderson has been named the Company’s Chairman, President and Chief Executive Officer, effective immediately.
Mr. Reid-Anderson, 51, previously served as Chairman, President and Chief Executive Officer of Dade Behring Holdings. Dade Behring emerged from Chapter 11 in September 2002 and under Reid-Anderson’s guidance, Dade Behring established itself as a leader in customer excellence, innovation and shareholder value creation. In 2007, Dade Behring was sold to Siemens AG and following the completion of the transaction, Reid-Anderson served as CEO of the Siemens Healthcare Diagnostics Division, and then was promoted to CEO of the Siemens Healthcare Sector and appointed a member of the Siemens Managing Board.
“Jim is an exceptional CEO, and he brings to Six Flags an outstanding track record of shareholder value creation,” said Usman Nabi, Executive Chairman of the Board of Six Flags and Senior Partner at H Partners. “As past investors in Dade Behring, we understand the value Jim delivers to shareholders, and the Board is confident that he will repeat this success at Six Flags.”
Mr. Nabi continued, “I’d like to acknowledge the tremendous work of Al Weber, who has served as Interim CEO over the last three months. Under Al’s leadership, we’ve streamlined our operations and re-focused our organization on our core theme park business. Al’s deep industry experience will complement Jim’s capabilities.”
Mr. Nabi will continue to serve as a Director and a member of the Executive Committee of Six Flags while Mr. Weber will transition to the role of Chief Operating Officer.
“I am very excited to be joining Six Flags’ dedicated group of employees and to build upon the momentum already underway at the Company,” said Reid-Anderson. “With its strong portfolio of theme parks and improved capital structure, the Company is very well positioned for the long term. I look forward to enhancing the experience for our guests and continuing to build value for our stakeholders.”
Prior to joining Dade Behring, Reid-Anderson held various financial and operational positions at Wilson Sporting Goods, PepsiCo, and Grand Metropolitan PLC, and currently serves as a Director on the Boards of Brightpoint, Inc. and Stericycle, Inc. He is a fellow of the UK Association of Chartered Accountants and received an Honors Degree in Commerce from the University of Birmingham, UK.”
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Last week, I bought 7 season pass tickets with parking included online at http://www.sixflags.com. I took my entire family to the six flags park in San Antonio, TX on the second opening day last week. When we drove up to the parking area they scanned my paper pass and said that it was not valid. Come to find out the tickets were for six flags in Maryland. The attendant said that I would have to pay for parking, which was 20.00, however, when I got up to the front office they would give me my money back since I had tickets already. He then said that they will transfer over my Maryland six flags to Texas six flags for me. I paid the 20.00 and went and parked. As we walked up to the front I went to the ticket booth and explained that I purchased these online but they were for the wrong park. The lady at the ticket booth said, don’t worry, just go to customer service and they will switch them out and give you Texas passes. This is when my problems started. I walked over and waited in line for about 10 minutes; not too bad for being the second opening day at the park. It was my turn and I spoke to the gentlemen at the counter. I told him what happened and that I didn’t realize I bought the wrong passes. He said, “Well you’re not getting in this park today with those.” I said, “I was told you all could change them out.” He said, “If you look on the passes it shows Maryland not Texas.” I had to think for a minute and collect my thoughts because this is when I felt I was being mistreated. I would have thought since they are valid at all parks they could help me out, boy was I wrong. He said, “You have three choices today, first; you buy day passes for your entire family to attend the park today, second; you buy season passes and request a refund for corporate, or third; you fly down to Maryland and get your passes and then come back here and we will transfer those to Texas passes.” I asked if I can fly to Maryland and get passes and you will transfer at that point, why can’t just transfer them now. He said that’s not how the system works. I was getting very frustrated at this point, especially with my entire family behind me watching. I asked to speak with a manager and he said she will tell you the same thing. Come to find out she was next to him listening and watching. This brings me to my next point, very unprofessional as a manger. He talked to her silently where I couldn’t hear and not one time did she acknowledge me. He said, my supervisor said you will need to buy season passes today and then call corporate and they will refund the old tickets. I told him that I already paid almost 500.00 dollars for the first set of tickets and I didn’t have that kind of money in my account to just buy new passes. He said, “Well I don’t know what to say to that.” I said, “Can I speak with her, she is standing right next to you.” She then proceeded to walk off and he said that she had a call she needed to attend to. I’m pretty much in shock how I have been treated so far, all because I messed up and bought the wrong state tickets for six flags. We are at 20 minutes now going back and forth, everyone is getting irritated and this was supposed to be a good day for the family. The lines were piling up with other customers. The gentlemen said well I was just told that I could give you passes to enter the park this one time but its only one time and you will need to fix this before you come back. I said well Thank you. The only reason I know the time is because I looked at my iPhone at this point. 24 minutes later they print out my day passes after asking all types of questions. We finally get into the park and all the rides were closed. They said it was too windy so literally we spent almost an hour in line trying to get passes and the next 10 minutes in the park before we turned around and went home. Day 1 was a total failure at six flags!
I called corporate six flags Monday morning and the guy on the phone said I would have to call Maryland, where the tickets were originally purchased for, and they would fix the problems. I called Maryland six flags next and come to find out they don’t open until April. No one answered the phones, just messages and buttons to push but no live operator. I decided to call corporate back and tell them that Maryland parks were closed until April and I would like to talk to someone now about this problem. He said, “We can’t do anything, try and call Texas six flags and see if they can they help.” What kind of corporation can’t help a customer, yet they say go call a local place? Day 2 communications with six flags, another failure!
Tuesday morning I called Texas six flags in San Antonio, they told me that they would not refund my money and that I would have to buy more tickets. Once they verified that I bought more tickets to the Texas six flags than they would refund my money for the other six flag season passes. I asked why couldn’t they just switch them in the system or give me a credit to six flags and I would buy them again on the same phone call. He said, “We can’t do that.” I didn’t know what to do so we hung up the phone. Day 3 communications with six flags, another failure!
Wednesday afternoon I went back online and bought more passes with my credit card. This was probably a big mistake but I did it anyways. I than called Texas six flags and once they verified that I did buy season passes for Texas and Maryland, they said they could now refund my money back for the Maryland passes I bought a week ago. However, they said it would take 7-14 business days to get my money back. Day 4 communications with six flags, at least I am expected to get a refund for the original tickets purchased!
This past weekend, Saturday, I decided to attempt a visit at six flags with three of my children. I wanted to go there to get the passes so when my wife took the kids this week for spring break she didn’t have to worry about getting passes, they could just walk in. We got up to the parking area and they scanned my paper copy and said, “Sir, this parking pass has been used today, it’s only good for one entry per day.” I’m thinking, I have season passes and season parking, If I leave I can’t come back until the next day, what kind of season passes are these? I told him that I did not come here today, the park just opened like 15 minutes ago, he said, “Well I can call a manager but it might take a while to get up here. “ I didn’t want to have a bad day so I just paid the 20.00 and he said, “Enjoy your day. I drove and parked and got the kids out of the truck. We all walked up to the front and I asked them at the ticket booth where I can get the season pass cards. They said just got up front and they will do it for you right there. I walked up there and they told me that they can do my passes and my three kids but the other cards will need to be done inside the park at the season pass area. I said, “Well can we just scan in and I will get them all up there at the same time?” Nope, we have to do your up here and you must do the rest inside the park. I did that and walked in. We went to the middle of the park to get our passes and the first thing the lady said was, “I see you have other passes in your hand, did you get those today?” I said, “Yes.” She said, “Passes have been getting messed up so let me see those.” She was right, my passes that had my name written on the back was not even my pass, it was someone else’s name. She was polite and just redid all the passes correctly. This could have been avoided if I just came back here in the first place to get my passes. It started to rain a little bit so we all walked to the car. As we walked out of the park the attendant just looked at us and didn’t even say a word! I went home and dropped my youngest son off with my wife since it was a little cold and rainy. I said I was going to take the other kids back to the park for a little while, since it stopped raining.
We went back to the park and I gave my parking pass I just got and it worked! I went and parked and we all walked to the front. I went to scan our new cards in and the same attendant that issued our passes not 30 minutes ago said, “I need to see your stamp?” I said, “What stamp?” She said, “You can’t enter the park on the same day without a stamp!” I said, “What are you talking about?” She pointed to my season pass card, and sure enough it said, reentry needs a stamp! I said, “Where do I get a stamp at?” She said, “When you leave the park they should stamp your hand, but sometimes they forget so it’s your responsibility to ask if you want to reenter. Needless to say we did not get back into the park. I am not shocked at this point that this is happening again, after all it’s not new anymore dealing with six flags employees. I asked to speak with a manager on duty. The lady called on the phone for a manager. A few minutes later someone called her back and she said, “No I need you up here not on the phone.” A supervisor walked out and said, “Can I help you?” I said, “I would like to speak with a manager.” He walked off and a few minutes later a security guard came over. Can I help you with anything? I said, “I was waiting for a manger to speak with” and he said, “I was called over here to take care of something with a customer.” That was probably me but I would like to speak with a manger on duty. He was very polite and called for a manger. Than the same gentleman that was working in the admissions office said that the head manager for admissions, Pam I think her name was, would be out in 20 minutes, she was in a meeting and that I had to wait. I said, “Thank you, but I will just find a different way to handle this” We left the park!
Overall experience at six flags was horrible. I can promise that I will never buy another season pass or single day ticket to six flags ever again! If I had my choice I would like to get all my money back for the season passes and the two extra parking fees I had to pay! I will NOT be using these passes at all this year as I have never been treated this bad anywhere! I can see why six flags don’t get good reviews; the entire corporation needs a lot to improve on. I appreciate the email you all sent me for customer satisfaction, hopefully this letter gets to the right hands and they can improve on their customer skills inside the corporation of six flags. Thanks